FREQUENTLY ASKED QUESTIONS :

WHY DO I NEED TO CREATE AN ACCOUNT?

Benefits of creating an account are so;

  • We have your details in case we need to contact you about your order
  • You are able to view your order history including your order status, and you can re-print order documents
  • You can leave reviews
  • You can save your addresses for quicker and easier ordering next time.
I HAVE FORGOTTEN MY PASSWORD - HOW DO I LOG IN?
 

We all forget passwords from time to time. Don't worry about it. All you need to do is go to the login page, click the 'Forgotten your password?' link and put in your account email address in the box provided. Once you've pressed the 'Next' button, we'll send a new password to your email address. If you're still having problems, just give us a call.

HOW DO I CHANGE MY PERSONAL DETAILS OR EMAIL ADDRESS?
 

To change any of your personal details – name, contact details, password – log in to your account via the login page and click on 'View Addresses'. You can then make any changes you need to by clicking on edit option

HOW DO I SHARE A PRODUCT?

  • Find the product you've purchased and wish to share, then scroll down the page to “share this product” link .
  • You can share reviews
  • Click submit.
HOW MANY ITEMS CAN I ORDER?
 

Currently, We don't have any limit to the orders or order value, although we will be not limited for you . If you have any problems when placing an order please contact our Customer Care team .

WHAT PAYMENT METHODS CAN I USE?
 

We accept all major credit cards, debit cards and net banking options when they are registered to an India billing address.

CAN I USE A CARD THAT’S NOT REGISTERED IN INDIA?
 

Yes, you can make payments via major international credit and debit cards issued outside India. Valentino India does not charge any extra fee for payments made via International Cards. However, your bank or Payment Gateway might charge the exchange rate fee, if applicable. Please contact your bank regarding these fees. Please note, this Exchange Fee is non-refundable in case of returns.

WHAT SHOULD I DO IF MY PAYMENT IS REFUSED WHEN PLACING AN ORDER?
 

If your credit or debit card has been refused, you can re-submit your order using a different card. For details on why your card was refused, please contact your card issuer.

WHAT ARE YOUR DELIVERY CHARGES?
 
  • Shipping Charges FREE on order above Rs.2000
  • Shipping Charges of Rs.150 will be applicable on puchase below Rs. 2000

 
CAN I HAVE MY SHOES DELIVERED TO A DIFFERENT ADDRESS TO MY BILLING ADDRESS?
 

Yes, our delivery options will allow you to have your order delivered to work, home, store or anywhere else as long as it's an address within India.